FAQs
❓ Frequently Asked Questions (FAQ) – LakPres
🛍️ Orders & Payments
Q: How do I place an order?
A: Simply browse our products, click "Add to Cart," and proceed to checkout. Follow the steps to enter your shipping information and make payment.
Q: What payment methods do you accept?
A: We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD) in selected areas.
Q: Can I cancel or modify my order after placing it?
A: Orders can be cancelled or modified within 1 hour of placing them. Please contact us immediately via email or WhatsApp.
🚚 Shipping & Delivery
Q: How long does delivery take?
A: We usually deliver within 4–7 business days depending on your location.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all prepaid orders across India.
Q: How do I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email and SMS.
🔁 Returns & Refunds
Q: What is your return policy?
A: We offer a 7-day return or replacement policy for defective, damaged, or incorrect items. Products must be unused and in original packaging.
Q: How do I request a return?
A: Email us at Lakpres.business@gmail.com or message us on WhatsApp with your order ID and reason for return.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 working days after the returned item is received and inspected.
🔧 Product Questions
Q: Is the LakPres chopper rechargeable?
A: Yes, it is USB rechargeable and can be used wirelessly once charged.
Q: Is it dishwasher safe?
A: While the main unit is not dishwasher safe, the detachable parts and accessories can be washed separately with water.
Q: Can I use it for hard vegetables or ice?
A: This chopper is best for soft to medium vegetables, garlic, onions, and herbs. Avoid using it with hard items like ice or frozen foods.
📞 Contact & Support
Q: How can I reach your customer support?
A: You can contact us via:
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📧 Email: Lakpres.business@gmail.com📱 WhatsApp: [+91-6003995468]
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⏰ Support Hours: Mon–Sat, 10 AM to 7 PM IST